Refund policy

FramingEstablishment.com Refund Policy

We want you to love your framed piece as much as we loved crafting it. If for any reason you're not completely satisfied, we offer a 30-day refund policy to make things right.

Eligibility

•            Refunds are available within 30 days of the delivery date.

•            Item must be in its original condition and packaging.

•            Custom frames and artwork are eligible unless damaged or altered after delivery.

Return Process

1.          Contact Us at info@framingestablishment.com with your order number and reason for return.

2.          We’ll provide a return authorization and instructions.

3.          Ship the item back using a trackable method. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Refunds

•            Once we receive and inspect your return, we’ll issue a refund to your original payment method.

•            Please allow 5–7 business days for processing.

•            Shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged or not as expected, please email us within 7 days of delivery with photos. We’ll make it right—whether that means a replacement, refund, or repair.